Terms & Conditions

Accommodation – Inclusions / Exclusions

Room rates include VAT at 15%
Room rates exclude 1% Tourism Levy (charged on accommodation costs only)

Accommodation – Breakfast

We offer room rates that both include and exclude breakfast. This will be clearly marked on your reservation confirmation under the Rate Type. Look for: including Breakfast (marked ‘Breakfast Included’) or excluding breakfast (marked ‘Room Only’).

Accommodation – Children & Extra Beds

Children under 3 years can stay in a cot, at no charge. Children 3-12 years can stay in an extra bed in certain room types & at an extra charge. Children 12+ years should have their own room. Six of our Luxury Rooms are inter-leading. Our villa has two bedrooms with an adjoining lounge.

Accommodation – Rate Fluctuations

We operate a best available rate whereby our room rates fluctuate depending on the booking date and the hotel’s occupancy. A change of dates in a booking may therefore give a change in the room rate as well as the booking terms.

Accommodation – Guarantee

All bookings require a guarantee/deposit. This will be clearly marked on your reservation confirmation. We reserve the right to release any booking if the guarantee/deposit conditions have not been met at the time the reservation is made.

Accommodation – Provisional Bookings

We hold provisional bookings for a maximum of 14 days (24hrs if the stay date is within 14 days of booking) and thereafter they are automatically released.

Accommodation – Cancellations

Cancellation options vary according to the rate type booked. This will be clearly marked on your reservation confirmation.

Accommodation – Refunds

If a reservation is cancelled and a refund is due to you from the hotel, a handling fee of 3.5% (min ZAR350) will be deducted from the amount refunded.

Accommodation – Group Bookings

Any booking with five or more rooms is considered by the hotel to be a group booking. Group bookings can be cancelled or amended up to 45 days prior to arrival, subject to the loss of a non-refundable deposit. Thereafter, the full value of the stay will be charged.

Accommodation – Peak Periods

Peak periods occur over sporting & cultural events and we will only take reservations during these periods on a ‘Peak Period’ rate type. Bookings can be cancelled or amended up to 45 days prior to arrival, subject to the loss of a non-refundable deposit. Thereafter, the full value of the stay will be charged.

Events – Provisional Bookings

We hold provisional (unconfirmed) event bookings for a maximum of 7 days and thereafter they are automatically released. Should there be another booking enquiry, then a 20% non-refundable, commitment fee shall be required immediately to maintain the booking.

Events – Confirmation

An event or conference, is confirmed once a deposit or commitment fee has been received in our bank account.

Events – Service Charge

A 12.5% service charge will be added to food and beverage charges (but not accommodation, venue hire or conferencing).

Events – Hiring

Any third party suppliers (hiring, décor etc) must be organised through the hotel and cancellation will be as per their terms.

Events – Quoted Numbers

Quote numbers can be adjusted up to 72hrs in advance. If they reduce by more than 10%, a venue hire fee may become due.

Events – Cancellation

Cancellation incurs a 20% fee after confirmation. Between 21 days and 14 days a 50% fee becomes due. Between 13 days and 3 days a 75% fee becomes due. Therafter (including partial no shows) a 100% fee is charged.

Use of the Website

(a) The Peech Hotel reservations feature of this website is provided solely to assist you in determining the availability of travel-related services and to make legitimate reservations. You agree to be financially responsible for all of your use of this website. You agree that the reservations facilities of this website shall be used only to make legitimate reservations. You understand that overuse or abuse of the reservation facilities of this website may result in you being denied access to such facilities, at the sole discretion of The Peech Hotel.
(b) For any reservations or other services for which fees may be charged, you agree to abide by these terms and conditions as well as, that payment of all amounts shall be paid by you when due and that you shall comply with all rules and restrictions regarding rates and charges as well as in respect of the availability of products or services. You shall be completely responsible for any charges, fees, duties, taxes, and assessments arising out of the use of this website.

Content of the Website

Whilst every effort is made to update the information provided on this website on a regular basis, The Peech Hotel makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website. The Peech Hotel reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of this website. No opinions, information, data or content contained on the website shall be construed as advice and same are offered for information purposes only. The Peech Hotel gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.

Copyright and Intellectual Property Rights

This website is solely for your personal and non-commercial use. Copyright and all intellectual property rights in all materials made available through this website are owned by The Peech Hotel alternatively, The Peech Hotel is the lawful user thereof and is protected by both South African and international intellectual property right laws. Accordingly, any unauthorised copying, reproduction, retransmission, distribution, dissemination, sale, publication, or other circulation or exploitation of such material as aforesaid or any component thereof will constitute an infringement of such copyright and other intellectual property rights. The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of The Peech Hotel alternatively The Peech Hotel are the lawful users of the trademarks. Nothing contained on this website should be construed as granting any licence or right to use any trademarks without the prior written permission of The Peech Hotel.

External Links

External website links may be provided for your convenience, but they are beyond the control of The Peech Hotel and no representation is made as to their content. Use or reliance on any external links provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use.

The Peech Hotel Statement of Privacy

(a) Your privacy is very important to The Peech Hotel. To help protect your privacy, we adhere to the following guidelines. –
(i) The Peech Hotel will explicitly ask when they need information that personally identifies you or allows them to contact you (“Personal Information”). Generally this Personal Information is requested when making reservations or when requesting a particular service.
(ii) The Peech Hotel will use your Personal Information to operate the sites, provide services, to enable us to process, validate and verify reservation and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website; to improve and develop new features and services; to alert you to new services and special offers and for other purposes
(b) The Peech Hotel shall be entitled to disclose Personal Information if required to do so to:
(i) comply with applicable law or with legal process served on The Peech Hotel;
(ii) to protect and defend the rights or property of The Peech Hotel, and


The online bookings feature is viewed over a secured connection. Any information provided by you on this website cannot be viewed by anyone else over the Internet. As this service is provided by another service provider we unfortunately cannot be held accountable for any errors or omissions, losses or damages which you may suffer as a result of the use of their service and we hereby disclaim all liability in this regard.


The Peech Hotel shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to your use of or reliance on any information provided on and via the website or any pages of the website, any e-mails sent from the website, services provided via this website, any viruses that may infect your computer or other property on account of your access to and/or use of this website, use of content, data or information made available via the website, any failure, delay or unavailability of the website or any services offered via the site for any reason whatever and the supply, or failure or delay in supplying any of the services offered via the website and you indemnify and hold harmless The Peech Hotel in respect of any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever, which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to any of the aforesaid.