Terms & Conditions


An important note about provisional (unpaid) accommodation bookings

Full payment of the deposit/guarantee is required to confirm a reservation. Provisional (unpaid) bookings will be automatically released by our system and although you will be notified by email prior, these emails can be directed to spam folders. The only way to guarantee a reservation is to meet the deposit/guarantee conditions at booking.

‘Cooling-off period’ – cancellation of a reservation within 24 hours of booking

You may cancel a reservation and claim a full refund within 24 hours of making your booking (as long as there are 7 days or more before your stay)  Please note that this does not cover subsequent changes to reservations. It also applies to reservations made directly with the hotel only. Reservations made through third party websites are subject to their terms & conditions and will not have this cancellation protection.

Accommodation – Inclusions / Exclusions

Room rates include VAT at 15%
Room rates exclude 1% Tourism Levy (charged on accommodation costs only)

Accommodation – Breakfast

We offer room rates that both include and exclude breakfast. This will be clearly marked on your reservation confirmation under the Rate Type. Look for: including Breakfast (marked ‘Breakfast Included’) or excluding breakfast (marked ‘Room Only’).

Accommodation – Children & Extra Beds

Children under 3 years can stay in a cot, at no charge. Children 3-12 years can stay in an extra bed in certain room types & at an extra charge. Children 12+ years should have their own room. Six of our Luxury Rooms are inter-leading. Our villa has two bedrooms with an adjoining lounge.

Accommodation – Rate Fluctuations

We operate on best available rates whereby our room rates fluctuate depending on the booking date and the hotel’s occupancy. A change of dates in a booking may therefore give a change in the room rate as well as the booking terms.

Accommodation – Guarantee

All bookings require a guarantee/deposit. This will be clearly marked on your reservation confirmation. We reserve the right to release any booking if the guarantee/deposit conditions have not been met at the time the reservation is made.

Accommodation – Cancellations

Cancellation options vary according to the rate type booked. Some reservations can be cancelled (with fees) and others are non-refundable. This will be clearly marked on your reservation confirmation.

Accommodation – Refunds

If a reservation is cancelled and a refund is due to you, a (ZAR400) administration fee will be deducted from the amount refunded.

Accommodation – Group Bookings

Any booking with five or more rooms is considered by the hotel to be a group booking. Group bookings can be cancelled or amended up to 30 days prior to arrival, subject to the loss of a non-refundable deposit. Thereafter, the full value of the stay will be charged.

Accommodation – Peak Rates

Peak rates apply over ‘significant’ sporting & cultural events. Reservations on these dates will have specific guarantee and cancellation conditions marked on the reservation. Bookings can be cancelled or amended up to 30 days prior to arrival, subject to the loss of a non-refundable deposit. Thereafter, the full value of the stay will be charged.

Accommodation -Third party websites

These terms & conditions do not apply to reservations made through third-party websites (e.g. booking.com, hotels.com etc). Those websites have their own terms & conditions which should be communicated to you in your reservation. We make no guarantee of the availability or legitimacy of their bookings and ask you to direct all enquiries to their support desks.


An important note about provisional (quoted) event bookings

We are asked to quote for many events and so issue quotes for reference purposes only. We do NOT necessarily follow up on quotes and therefore the venues and/or rooms have not been booked within our system. We may issue multiple quotes for the same dates & other clients may subsequently book the space.

Re-confirmation of availability should be verified before accepting a quote. The booking will then be held for 48 hours pending sign off and full payment of the deposit.

Events – Service Charge

A 10% service charge will be added to food and beverage charges (but not accommodation, venue hire or conferencing).

Events – Hiring

Any third party suppliers (hiring, décor etc) must be organised through the hotel and cancellation will be as per their terms.

Events – Quoted Numbers

Quoted numbers may be adjusted up to 3 days before the event. An additional fee will be applied if numbers reduce by more than 10% or fall below a minimum spend. No-shows on the day & last minute cancellations will be fully charged.

Events – Cancellation

Cancellation incurs a 25% fee after confirmation, 75% five days before the event and 100% 24 hours before the event. Any third party hiring (décor, equipment etc) remains on their terms. Beverages & gratuity will not be charged for (unless a special beverage order).


(a) The Peech Hotel reservations feature of this website is provided solely to assist you in determining the availability of travel-related services and to make legitimate reservations. You agree to be financially responsible for all of your use of this website. You agree that the reservations facilities of this website shall be used only to make legitimate reservations. You understand that overuse or abuse of the reservation facilities of this website may result in you being denied access to such facilities, at the sole discretion of The Peech Hotel.
(b) For any reservations or other services for which fees may be charged, you agree to abide by these terms and conditions as well as, that payment of all amounts shall be paid by you when due and that you shall comply with all rules and restrictions regarding rates and charges as well as in respect of the availability of products or services. You shall be completely responsible for any charges, fees, duties, taxes, and assessments arising out of the use of this website.

Content of the Website

Whilst every effort is made to update the information provided on this website on a regular basis, The Peech Hotel makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website. The Peech Hotel reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of this website. No opinions, information, data or content contained on the website shall be construed as advice and same are offered for information purposes only. The Peech Hotel gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.

Copyright and Intellectual Property Rights

This website is solely for your personal and non-commercial use. Copyright and all intellectual property rights in all materials made available through this website are owned by The Peech Hotel alternatively, The Peech Hotel is the lawful user thereof and is protected by both South African and international intellectual property right laws. Accordingly, any unauthorised copying, reproduction, retransmission, distribution, dissemination, sale, publication, or other circulation or exploitation of such material as aforesaid or any component thereof will constitute an infringement of such copyright and other intellectual property rights. The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of The Peech Hotel alternatively The Peech Hotel are the lawful users of the trademarks. Nothing contained on this website should be construed as granting any licence or right to use any trademarks without the prior written permission of The Peech Hotel.

External Links

External website links may be provided for your convenience, but they are beyond the control of The Peech Hotel and no representation is made as to their content. Use or reliance on any external links provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use.

The Peech Hotel Statement of Privacy

(a) Your privacy is very important to The Peech Hotel. To help protect your privacy, we adhere to the following guidelines. –
(i) The Peech Hotel will explicitly ask when they need information that personally identifies you or allows them to contact you (“Personal Information”). Generally this Personal Information is requested when making reservations or when requesting a particular service.
(ii) The Peech Hotel will use your Personal Information to operate the sites, provide services, to enable us to process, validate and verify reservation and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website; to improve and develop new features and services; to alert you to new services and special offers and for other purposes
(b) The Peech Hotel shall be entitled to disclose Personal Information if required to do so to:
(i) comply with applicable law or with legal process served on The Peech Hotel;
(ii) to protect and defend the rights or property of The Peech Hotel.


The online bookings feature is viewed over a secured connection. Any information provided by you on this website cannot be viewed by anyone else over the Internet. As this service is provided by another service provider we unfortunately cannot be held accountable for any errors or omissions, losses or damages which you may suffer as a result of the use of their service and we hereby disclaim all liability in this regard.


The Peech Hotel shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to your use of or reliance on any information provided on and via the website or any pages of the website, any e-mails sent from the website, services provided via this website, any viruses that may infect your computer or other property on account of your access to and/or use of this website, use of content, data or information made available via the website, any failure, delay or unavailability of the website or any services offered via the site for any reason whatever and the supply, or failure or delay in supplying any of the services offered via the website and you indemnify and hold harmless The Peech Hotel in respect of any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever, which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to any of the aforesaid.

PAIA Manual